Returns and Exchange
We offer a money-back guarantee on garments that do not meet our quality standards.
We will credit your account when any one of the following occurs:
- Low quality print: the print washes away after a few cycles in the washing machine.
- Printing error: the design printed is materially different from the order and artwork specifications provided to us.
- Incorrect print specifications: the size or placement of the print is more than 1.0″ off from the provided measurements.
- Missing garments: one or more garments are missing from the order.
We reserve the right to request custom garments be returned to issue refunds.
How to Return an Item:
- E-mail us at firstname.lastname@example.org. In your e-mail, please give us a brief description of why you are returning the items. Examples might be: too expensive, ugly, did not fit, changed my mind, etc. Please give us an honest reason for the return. This information is used to better serve you in the future. Also, be sure to include your order number and contact information.
- Return your purchase; postage paid,unused and with the original packing materials and garment tags. If for some reason you can not e-mail us, please include a written reason for the return on the original invoice or on a separate piece of paper.
Ship RETURNS To:
Returns C/O Customer Service
7 Lincoln Road
Woburn, MA 01801
Please allow us up to 30 days to process your return. During the Christmas season it can take slightly longer.