Exchanges and Returns

If for any reason, you are not fully satisfied with your purchase, just return your purchase to us for a refund, merchandise credit or exchange. Items must be unused and returned in original packaging with all garment tags. If item(s) is returned within 30 days of purchase a full credit, exchange or merchandise credit can be requested. If items are returned after 30 days and before 365 days an exchange or merchandise credit can be requested.

On order of more than 50 items or $300 we reserve the right to charge a 15% restocking fee.

NOTE: Items are not considered "unused" if one:

(1) Has laundered, dry cleaned or washed them in any manner.
(2) Has embroidered, screen printed, tailored or altered them in any manner from their original brand new state.
(3) Has worn them beyond trying them on to check for a proper fit.
(4) Has caused stain damage to them such as those caused by sweat, spilled liquids, ink, crayons, glue or anything else that can cause staining.

For items returned after 365 days from the date of purchase or returned used, we do not provide refunds, merchandise credits or exchanges. On closeout and overstock items, we can only issue a merchandise credit or a gift certificate. For returns, we will credit you back for the cost of the items purchased less shipping charges in the form of a refund, a merchandise credit or a gift certificate.

How to Return an Item:

Step 1:

E-mail us at customerservice@clothingwarehouse.com. In your e-mail, please give us a brief description of why you are returning the items. Examples might be: too expensive, ugly, did not fit, changed my mind, etc. Please give us an honest reason for the return. This information is used to better serve you in the future. Also, be sure to include your order number and contact information.

Step 2:

Return your purchase; postage paid, insured, unused and with the original packing materials and garment tags attached. If for some reason you can not e-mail us, please include a written reason for the return on the original invoice or on a separate piece of paper.

Ship RETURNS To:

Clothingwarehouse.com, Inc.
Returns C/O Customer Service
65 H Industrial Way
Wilmington, MA. 01887

Ship EXCHANGES To:

Clothingwarehouse.com, Inc.
Exchanges C/O Customer Service
65 H Industrial Way
Wilmington, MA. 01887

Please allow us up to 14 business days to process your return. During the Christmas season it can take slightly longer.